QUOTE(Kato @ Wed 16th April 2008, 12:45pm)
QUOTE(Sceptre @ Wed 16th April 2008, 12:02pm)
AGF is one of the overrated policies, especially with regards to pandering to people. I wrote the
MAYPOLE essay to show flaws with where it disrupts the flow.
Granted, I failed my RFA because I told David Shankbone's stalker to "fuck off", and I told a POV-pushing troll to "shut the hell up". But in those cases, do they really need people to smile and say "uh, what you're doing is wrong, please don't do that or we might...
[dramatic gerbil stare] file a request for
lynching comment!"
If you were in a professional environment in public services and talked to people like that, you'd be severely disciplined. Librarians and teachers have to deal with far, far worse in the real world every week.
If you want to be an administrator, please adopt a modicum of adult, professional behavior when addressing the public, or get out of the business.
That is one of those disconnects that Wikipedians have with the real world. Anyone, anywhere, dealing with disputes knows that
if the aim is to de-escalate, then politeness is more effective than rudeness... and politeness does not mean not swearing, it is the whole kit and caboodle.
Vandals get bored if you either ignore or quietly fix the problem. Make a fuss and they win, and are encouraged to do it again. So rudeness is unlikely to work against vandals.
With intelligent people, where there is a mis-understanding, a polite approach will typically elicit a reasoned response, although we can acknowledge that where there are misunderstandings, it may take a few interactions to get to a common understanding, and initially the person being dealt with may not share the same reasonable approach.
With unreasonable people, neither a polite or impolite approach may work, however, at least a polite approach sets an example and encourages others around not to join in.
I've had some 25 years experience on public forums, including admin roles. I can assure you that the game of putting on a facade of politeness in the face of unreasonable behaviour is very enjoyable, even as you sit swearing at the screen in the privacy of your own home, especially when you get the result of a resolution. It does not take long for the atmosphere to pervade, a tone is set, people follow your example, and the place becomes pleasant.
If your aim is that you have no wish to deal with people because you have a presumption that they are evil trolls, then as you are going to ban them anyway, and you are not going to take the consequences of your actions, then it doesn't really matter what the fuck you do, and fuck the rules because you are going to do what you know is best. Just hope you don't meet your clone the next time you sign on.
Regardless of vandals, I reckon Wikipedia could still become a pleasant and constructive place if, from the top down, everyone followed a be polite policy. It would not require any bans, or sanctions, simply that every time someone said something harsh, someone else picked them up on it and said, "Sorry
Guy, regardless of provocation, it is not our policy to be rude to people. Please don't do it again." Over time, the right atmosphere is generated. Currently, vocally supporting Guy and MONGO's WEDONTLIKEYOU approach is generating more admins who think that being hard and controversial is a Good Thing.